DEFINITION

Performs work involved with emergency service dispatching from a centralized public safety communications center.

EXAMPLES OF DUTIES

NOTE:          The following are intended to illustrate typical duties; they are not meant to be  all inclusive or restrictive.

1.                 Receive training in emergency service response, first aid, and communications equipment operation.

2.                 Performs in strict accordance with M.E.C.C.A. 9-1-1 policy, orders and statements of procedure and protocol.

3.                 Receives telephone calls from the public concerning emergency and non-emergency situations relating to law enforcement, medical, fire, disasters and other related incidents.

4.                 Records pertinent information and transmits same to agencies and individuals.  Maintains records and reports of activities.  Makes referrals to other public service agencies when appropriate.

5.                 Provides pre-arrival instructions to caller, utilizing established protocol and procedures.

6.                 Monitors and operates telephone, radios, teletype, alarm panels, tape records, computers and all other equipment located within or controlled by 9-1-1 facility.

7.                 Uses a wide variety of radio frequencies to inform and coordinate activities of participating emergency service agencies.

8.                 Maintains a safe working environment and takes care to protect all of the equipment and materials associated with the 9-1-1 facility.

9.                 Provides for general cleanliness and order within the 9-1-1 facility.

10.            Assists with the training of new employees.

11.            Suggests improved communication practices.

12.            Performs other reasonable related duties as assigned by 9-1-1 facility employees operating in a supervisory capacity.

SUPERVISION RECEIVED

Works under the general supervision of a Telecommunications Supervisor, Assistant Supervisor or designated Senior Telecommunicator.

SUPERVISION EXERCISED

Performs supervision as required or directed.

WORKING RELATIONSHIPS

Relationships are typically with the general public or outside agencies on specialized matters that may include handling difficult relationships or solving minor difficulties.

WORKING CONDITIONS

Requires long periods of sitting, adjusting to changing shifts and days off, exposure to a stressful environment, including a tobacco free situation with little chance of breaks.

KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE

Ability to gain knowledge of the community, including major facilities, highways, streets, landmarks, etc.  Ability to gain knowledge of various communications and emergency response procedures.  Working knowledge of business English, spelling and grammar.

SKILLS

Ö   Skilled in the use of computer keyboards with a minimum of twenty errorless words per minute, to transcribe hand-written copy and/or simultaneous oral communications.

Ö   Skilled in basic map reading.

Ö   Skilled in reading and understanding complex technical documents written in English, such as laws, ordinances, procedures, technical manuals, training manuals, computer printouts and public safety reports.

Ö   Skilled in observing, remembering and recording facts and details such as those contained in oral and written directives, radio communications and telephone communications.

Ö   Skilled in organizing and analyzing a variety of information and applying selected knowledge, which is learned after employment, in order to decide on an appropriate and reasonable course of action.

Ö   Skilled in exercising tact, self-restraint, judgment and strategy in dealing with a wide variety of people in various emotional states.

ABILITIES

Ö   Ability to communicate effectively by radio, telephone and in person.

Ö   Ability to accurately comprehend auditory inputs, particularly those inputs received via telephone and radio transmission.

Ö   Ability to utilize eyes, ears, fingers, arms and/or torso in a mobile and coordinated manner.

Ö   Ability to react immediately and precisely to sudden stimuli.

Ö   Ability to perform duties under stress with speed and accuracy.

Ö   Ability to sit continuously for long periods in a tobacco free environment with minimal breaks.

Ö   Ability to remain calm and react appropriately under stress.

Ö   Ability to establish and maintain effective working relationships with other employees, user agency personnel and the general public.

QUALIFICATION REQUIREMENTS

EDUCATION

·        Completion of high school or GED;

·        Willingness to establish and actively maintain a program of continuing education directed to self-improvement in the position.

EXPERIENCE

·        Radio and telephone dispatching of police, medical or fire agencies preferred, but not required.

SPECIAL REQUIREMENTS

·        Applicant is subject to a background investigation;

·        Substance Abuse, hearing and psychological examination;

·        Must reside within a thirty-minute drive of MECCA.

MECCA 911 Application Documents

-Application

-Working Description

-Job Conditions

Last Updated: 11/05/2007 04:03:34 PM