Training

 


 

Once hired, a MECCA Telecommunicator must go through several training courses.   Within the first six months, a Telecommunicator needs to complete the following training:

 

    APCO Basic Telecommunicator Course

Training modules include:

bulletIntroduction to Your New Career (roles and responsibilities of the position)
bulletInterpersonal Communications
bulletTelephone Communications Techniques: Call Processing
bulletTelephony - Traditional Technology
bulletTelephony - Emerging Technology
bulletTelephony - TTY
bulletTelematics
bulletComputer Aided Dispatch & Related Technologies
bulletRadio Communications Techniques
bulletRadio Technology
bulletCall Classification
bulletNIMS Incident Command System
bulletLiability Issues
bulletPreparing for Your New Career (stress management)

The APCO Basic Telecommunicator Course is now taken as an online class over a period of five weeks.  Students are given the material for the week at the

beginning of each week and submit their answers online.  The instructor will respond with answers to their responses.  At the end of the five week

period,  students are given a test.  APCO Basic Telecommunicator certification is good for the duration of your dispatching career.

 

  National Academy of Emergency Dispatch

The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of effective EMS systems. Proper and timely training as well as a sound medical protocol are what help EMDs deliver quality care to the calling public with emergency medical needs.

Over the past decade, Medical Priority's EMD Certification Course has become the standard for EMD training. The course meets or exceeds all national criteria set by A.S.T.M., U.S Department of Transportation, National Association of EMS Physicians, and others.
 

Participants who complete the 3-day course will be eligible for certification through the National (or International) Academy of EMD. To be EMD-certified, the applicant must also be CPR-certified through the National Safety Council, American Heart Association, American Red Cross, European Resuscitation Council or equivalent. We recommend this training be completed prior to attending the EMD course.

New Dispatchers will attend a 3 day course to become certified as an Emergency Medical Dispatcher.  Certification is renewed every two years.

 

 

  WEAPONS Certification

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Last Updated:  11/05/2007 04:03:29 PM