MECCA 9-1-1 Quality of Service Survey

One of the goals of MECCA 9-1-1 is to provide the best possible customer service to our community. Therefore, we would like to hear from our customers who have contacted 9-1-1 recently. By taking a few minutes to complete our "Quality of Service" survey, you will help us determine how successful we are in achieving this goal.

Date and Time of your call: *

Which telephone number did you dial to reach us? *

What was the purpose of your telephone call? *

If your call was placed on hold, how long were you on hold before you were provided assistance?
Less than a minute
1 - 2 minutes
2 - 4 minutes
More than 5 minutes

Please rate the level of professionalism you experienced: *

Please rate the level of courteousness you experienced: *

Please rate the level of helpfulness you experienced: *

Please rate the level of knowledge you experienced: *

Please rate how the call-taker placed you at ease: *

Please rate how the call-taker showed concern/compassion: *

Please rate the overall level of customer service you recieved: *

Your Name (Optional):

Telephone number you called from: *

Address/location you requested a response to: *

Any additional comments:

To continually improve the service we provide to you, our customers, we would like to acknowledge our employees' for a job well done, and address any issues that may arise resulting in a poor experience.

Please note: Your personal information will be kept strictly confidential and is for identification purposes only.

MECCA 9-1-1

Monongalia Emergency Centralized Communications Agency